Frequently Asked Questions
- Our Hop-On, Hop-Off does not need to be booked advance. Our Scenic Seattle City Tour and Seattle Night Tour do require advance reservations.
- Changes or cancellations can be made 24 hour prior to departure. After that time, all bookings will be considered non-refundable. Please note that no shows or missed departures will not be refunded.
- Absolutely not! Seattle is well-known for its rainy weather and our tours run rain or shine. Don’t forget to bring along an umbrella!
- Yes, but changes are based on availability.
- An adult is considered as anyone over the age of 12. Children are aged 5-11 years, and infants and toddlers 4 and under are free on all services
- Gray Line Seattle accepts payment with VISA, Mastercard and American Express. Direct Debit is currently not available. Tickets purchased through WeChat or Alipay will not be accepted.
- Gratuity is not included in the tour price. Tipping your guide is at your discretion. A suggested 15-20% for exceptional service is suggested.
- Please call our office directly at 1-206-657-5940 for ADA accommodations.
- Currently, our Guided and Hop-On, Hop-Off are conducted entirely in English.
- Our meeting place is at 600 Broad St in front of the Space Needle and across from Hyatt House Seattle. We do not pick up up from hotels.
- No, at least 1 adult must book and travel with any children under the age of 12.
- Please click here for our updated Health and Safety information.
- Camera or video camera
- Water bottle
- Comfortable walking shoes
- Comfortable clothing for the weather
- Umbrella for rain or shade
- Money (or credit card) for additional purchases
- Wear comfortable walking shoes and dress appropriately for the weather depending on the season. Check the weather prior to arrival into Seattle. Bring an umbrella or rain jacket just in case of inclement weather.
- No, meals are not provided on tours or Hop-On-Hop-Off. Breaks will be given throughout the tours in order for guests to purchase something to eat on their own.
- With the exception of registered service dogs, no pets are allowed on board.
Per Washington State law, smoking is not permitted in any public area, onboard vessels or buses.
- If you are traveling in a large group please call our Contact Center, and notify them of the groups you are traveling with. We will try our best to keep all groups together, however, it is not guaranteed.
- Guest purchases made by credit card will reflect a charge from Gray Line Seattle Ltd. or Zaui Software on their statements.
- All of the most popular browsers are supported, but we do recommend the use of the latest version of Google Chrome, as we have found it works best in most scenarios. If you don’t already have it, you can download it here.
- All of the most popular browsers are supported, but we do recommend the use of the latest version of Google Chrome, as we have found it works best in most scenarios. If you don’t already have it, you can download it here. Please avoid booking a tour using Google Chrome's Incognito function.
- All of our pages, except for the Hop-On, Hop-Off LiveBus Map, are protected by SSL Security, which encrypts all information sent to our server, including all personal information sent as part of the booking process, or on our Contact Us form. This does come at a small performance cost, and that is the reason we chose to disable it for our Live Bus Map.