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Gray Line Seattle

Operations Manager









The premier sightseeing business in Seattle, operating both the City Sightseeing and Gray Line Seattle brands, is looking to hire an Operational Manager to effectively lead the team, and fleet of vehicles, to a new level of greatness. As Operation Manager you will work to support, direct, plan, train, organize, dispatch, and monitor the guest experience on daily sightseeing tours and Hop-On Hop-Off operations. The ideal candidate will have prior experience with dispatching and success in managing a team. To ensure success, this individual must be a self-driven problem solver, who thrives in a fast-paced work environment and is a stickler for quality control. The team at City Sightseeing and Gray Line Seattle strive to be best-in-class as creators of unforgettable memories for its guests and is now seeking an operational mastermind who will contribute to accomplishing this aim.
  • Supervise, the coordination and execution of the day-to-day operations of the company’s vehicles and Driver Guides to ensure service excellence 
  • Recruiting, vetting, hiring, training, scheduling, and reporting hours for the Driver Guides while adhering to all legal regulation  
  • Quality control, coaching and ongoing assessment of the Driver Guides and vehicles to ensure the company’s policies and procedures are delivered 
  • Oversee all requirements of the fleet, including the daily maintenance, fueling, and cleaning, as well as following all regulatory inspections 
  • Pro-actively dealing with operational deficiencies and resolving as necessary 
  • Organize and conduct tasks to ensure safe, clean, cost-effective, and consistent on-time operating performance 
  • Work within the operations budget to fulfill strategic priorities 
  • Forecasting and scheduling of all resources, including vehicle assignment to tours 
  • Communicate professionally to resolve challenges with Driver Guides, colleagues, and guests 
  • Ensuring completion of daily and weekly operations reports 
  • Prior dispatch or transportation experience (bonus if at a bus or sightseeing company!) 
  • You have knowledge of Department of Transportation (DOT) regulations, as well as random drug & alcohol test, and commercial vehicle requirements 
  • Broad knowledge of Downtown Seattle and surrounding areas  
  • Excellent interpersonal, communication and active listening skills 
  • You thrive under pressure, are very organized and possess a keen attention to detail 
  • You are a self-driven, reliable leader who loves to get the best out of your team 
  • Offers a flexible schedule and welcomes working evenings, weekends, and holidays. Is willing to bank hours to accommodate working more in the busy tourist season, in return for use of the banked hours in low season.  
  • Have a vehicle and valid driver’s license (bonus for a Commercial Driver’s License) 
  • You can work 8-10 months a year with excellent earning potential taking winter months off  
  • Paid training 
  • A central Seattle office 
  • Referral program reward – get your rock star professional colleagues to join the team